Customer satisfaction

Dear customer
Express an objective valuation of the question below, related to services received by our staff, adding some personal remarks to improve our service.
Personal details are optional, in case they are given, they will be treated in accordance with Reg. UE 2016, n. 679.

Service received:
(multiple choice)

ISO 9001
ISO 14001
ISO 45001
ISO 22000, FSSC 22000, BRC, IFS, ISO 22005
ISO 27001, ISO 22301
SA 8000
Other (please, specify)

Question 1:
Quality of services received

Importance:
Very important
Pelting
Not applicable

Satisfaction:
Very good
Good
Satisfactory
Failing

Question 2:
Relation between services received and expectation

Importance:
Very important
Pelting
Not applicable

Satisfaction:
Very good
Good
Satisfactory
Failing

Question 3:
Relation between services received and contract

Importance:
Very important
Pelting
Not applicable

Satisfaction:
Very good
Good
Satisfactory
Failing

Question 4:
Skills and availability of our staff

Importance:
Very important
Pelting
Not applicable

Satisfaction:
Very good
Good
Satisfactory
Failing

Question 5:
Surplus value: improvement, advice and suggestion received

Importance:
Very important
Pelting
Not applicable

Satisfaction:
Very good
Good
Satisfactory
Failing

Question 6:
Quality of language, communication and training received

Importance:
Very important
Pelting
Not applicable

Satisfaction:
Very good
Good
Satisfactory
Failing

Question 7:
Punctuality

Importance:
Very important
Pelting
Not applicable

Satisfaction:
Very good
Good
Satisfactory
Failing

Question 8:
Observance of the deadline

Importance:
Very important
Pelting
Not applicable

Satisfaction:
Very good
Good
Satisfactory
Failing

Question 9:
Value for money of the services received

Importance:
Very important
Pelting
Not applicable

Satisfaction:
Very good
Good
Satisfactory
Failing

Question 10:
Customer support to certification’s choice

Importance:
Very important
Pelting
Not applicable

Satisfaction:
Very good
Good
Satisfactory
Failing

Question 11:
Customer support with Notified Body

Importance:
Very important
Pelting
Not applicable

Satisfaction:
Very good
Good
Satisfactory
Failing

Question 12:
Customer support for the choice of calibration centre

Importance:
Very important
Pelting
Not applicable

Satisfaction:
Very good
Good
Satisfactory
Failing

Question 13:
Customer support to the relation with the calibration centre

Importance:
Very important
Pelting
Not applicable

Satisfaction:
Very good
Good
Satisfactory
Failing

Question 14:
Problems to point out, suggestions and proposals:

Importance:
Very important
Pelting
Not applicable

User's data

Company Name:

Name and Surname:

In charge of:

E-Mail:

Information privacy Reg. UE 2016, n. 679

Click here to read

After reading the privacy information above mentioned, the client authorized the handling of his personal details.

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